Ambitions Personnel Service Coordinator

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    Service Coordinator

    • Location
    • Salary
    • Job Type
    • Added
    • Job Ref.
    • Mansfield
    • £16000 - £18000 Per Annum
    • Permanent
    • 11.10.2017
    • 33875

    Job Description

    We are seeking an experienced and professional Service Coordinator to provide high-level, proactive support to a growing service team.

     

    Duties include:

    • Handling of inbound requests (phone/email) from customers wishing to place a service call.
    • Logging of service call requests on our central service management system. Accuracy and attention to detail are critical.
    • Managing and organising engineers and their workload on a daily basis to meet client expectations.
    • Diligently auditing all completed service calls to ensure works have been completed satisfactorily or in need of further actions.
    • Communicating and engaging with our team of engineers to help with information flow and relationship building.
    • Direct communication with the client to follow up on any service visits.
    • Handling of inbound sales enquiries and driving through sales orders (training will be provided).
    • Being the account co-ordinator for a select number of accounts.
    • Accurately requisitioning parts for service calls and managing the delivery to the engineer.

    The hours or work are 08.30 to 17.00 with lunch or staggered breaks. The start and finish times could be subject to change in the future. Salary - £16-18k dependant on experience.

    If you feel that you have the skills to meet this challenging and exciting position, please forward your CV to lynsey.butler@ambitionspersonnel.com or call 01623 629966.

     

    This vacancy is being advertised on behalf of Ambitions Personnel who are operating as an employment agency.

     

    Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.  

     

    Person Specifications

    • Competent user of a PC and common Microsoft Office applications.
    • Good listening and communication.
    • Good organisational and time management skills.
    • A good ability to manage a series of requests and prioritising work.
    • Good personable skills are required. Managing and co-ordinating our engineers is a key ingredient in making this successful.
    • Ability to manage internal and external conflicts and manage the customer.
    • Finding a correct blend of service works to meet targets.
    • A good understanding of the UK road networks, along with cities and major towns.

     

    Benefits

    Free Car Parking 

     

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