Ambitions Personnel Customer Service Executive

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    Customer Service Executive

    • Location
    • Salary
    • Job Type
    • Added
    • Job Ref.
    • Spalding
    • £Competitive Per Annum
    • Permanent
    • 12.01.2018
    • 35321

    Job Description

    We currently vacancies for a Customer Service Executives based in Spalding. The main purpose of this role is to present the company in a helpful, professional and efficient manner in line with the company’s values, mission statement and operational plan.

    Main duties will include but are not restricted to:

    • Liaise with the Management Team regarding ideas to change resources and/or processes that could help improve customer service levels and/or drive commercial benefit.
    • Be the focal point for all contact from customers for a designated account portfolio.
    • Receive and action communications from customers and other departments, whether relating to CSE’s own customer portfolio or not.
    • Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt.
    • Effectively manage stock levels and alert the External Account Manager, Office Manager and Stock Controller to any potential non-recoverable stock write off costs.
    • Record thoroughly all aspects of orders (and amendments) being placed and entered, both on Prism and within customers’ purchase orders.
    • Ensure effective control and delivery of redesign lines, responsible for processing incoming new artwork and managing redesigns and other launch activity.  
    • Ensure that all housekeeping functions are maintained effectively.
    • Ensure paperwork submitted is fit for purpose and supplied punctually.
    • Establish key working relationships with colleagues and clients.
    • Liaise and communicate fully at all times with Line Manager and relevant personnel within the departmental framework.

    Person Specifications

    • Professional customer service skills
    • Excellent communicator - written and verbal - at all times.
    • Well organised, attention to detail, ability to prioritise, remain calm under pressure.
    • Friendly, approachable and flexible – a team player.
    • Able to work independently seeking guidance where appropriate.
    • Proactive, positive, enthusiastic - demonstrates “can do” attitude.
    • Smart appearance and confident.
    • Literate and Numerate to GCSE Grade C or equivalent.
    • Computer literate – MS Outlook, Excel, Word or equivalent.
    • Previous Customer Service and Telephone skills desirable but not essential.

    Benefits

    If you feel that you have the skills to meet this challenging and exciting position, please forward your CV and salary expectations to hannah.cox@ambitionspersonnel.com

    Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.

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