Ambitions Personnel Office Supervisor

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    Office Supervisor

    • Location
    • Salary
    • Job Type
    • Added
    • Job Ref.
    • Peterborough
    • £24,000 - £26,000 Per Annum
    • Permanent
    • 15.05.2018
    • 37010

    Job Description

    This vacancy is being advertised on behalf of ambitions personnel who are acting as an employment agency. 

     Our Peterborough based client is looking to recruit an Office Manager, who must have at least 2 years’ within people management or supervisory capacity. Ideally you will have some experience working within the FMCG sector and should also have strong customer service and sales experience.

    You will be reporting to the Telesales Manager and Sales Director and be responsible for twenty-one telesales advisors across six sites. In the Telesales Manager absence, you will help deliver key pieces of work that will help improve the productivity and professionalism of the Telesales function.

    The purpose of this role is to:

    • Oversee and provide Telesales support to a small group of customers on a daily basis
    • Hold morning huddles to pass on key communication in the absence of the Telesales Manager
    • Provide reporting on a number of key performance indicators such as attendance, call volume, inbound and Outbound, gap analysis, call integrity and account base reporting, staff performance and engagement and call scoring completed during side by side coaching sessions which will eventually be completed remotely
    • Attendance at other sites as and when required ore directed by the Telesales Manager
    • Contribution to the formal annual appraisal process
    • To drive Telesales targets and help with product sales research and sales reporting
    • To provide support to purchasing , marketing, accounts and logistics as and when required with tasks that have associated Telesales touchpoints
    • To administrate staff holiday requests and time off for Drs Appointments etc.
    • To diarise a sales narrative that helps the business understand what contextual issues were happening when data is reviewed at a later point such as staffing levels, bank holiday dates, weather and any other measure that could impact sales negatively and positively
    • To own and maintain core data tracking information

    Person Specifications

    • Advanced excel skills to be able to prepare, compile and analyse data, coupled with strong computer literacy
    • Resilience
    • Advanced communication skills
    • A strong influencer and persuader
    • The ability to bring ideas and strategy to life
    • Coaching and training skills
    • Objective setting
    • Working to targets and deadlines
    • Strong organisational skills
    • The ability to deal with conflicting and sometimes changing priorities
    • A desire to succeed and embed a new culture in a long standing team with long serving staff


    • Free onsite parking
    • Pension scheme
    • 20 Days Holiday per annum plus public and bank holidays paid.

     To apply, please contact Aisha on 01733 562303 or email a CV to

    Unfortunately due to the high volume of applications we receive, we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.

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