Ambitions Personnel Customer Relations Advisor

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    Customer Relations Advisor

    • Location
    • Salary
    • Job Type
    • Added
    • Job Ref.
    • Annesley
    • £7.83 - £7.83 Per Hour
    • Temp to Perm
    • 04.06.2018
    • 37262

    Job Description

    Our client is very proud of the service they provide. But sometimes things don't go right and you'll be part of the team that puts the customer's experience back on track. No two calls are ever the same. You'll deal with any problems or complaints that arise - including delayed or cancelled orders and claims – showing empathy and taking ownership there and then.

    Duties include:

    • Responding to and resolving customer enquiries and complaints using outbound calls and emails
    • The aim is to resolve the complaints quickly and within SLA using Service Recovery Policy

    This is a full time temporary to permanent role. The working hours are 37.5 per week, and involve working on a rota between 8.00am and 6.00pm, which will include 2 Saturdays out of 5 (lieu day during the week if working a Saturday).

    The hourly rate of pay will start at £7.83 per hour; there will be experience based increments over a period of 9 months.

    If you feel that you have the skills to meet this position please forward your CV and covering letter outlining exactly what you are looking for and what you can bring to the role to lynsey.butler@ambitionspersonnel.com or call 01623 629966.

    This vacancy is being advertised on behalf of Ambitions Personnel who are operating as an employment agency.

    Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.  

     

    Person Specifications

    Experience required:

    • Previous Customer Service experience gained within a service focussed environment.
    • Excellent written and conversational skills are integral to the role.

     

    Benefits

    Onsite Car Parking

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