Ambitions Personnel Service Coordinator

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    Service Coordinator

    • Location
    • Salary
    • Job Type
    • Added
    • Job Ref.
    • Mansfield
    • £18000 - £18000 Per Annum
    • Permanent
    • 04.07.2018
    • 38084

    Job Description

    We are seeking an experienced and professional Service Desk Coordinator to provide high-level, proactive support to a growing service team. Working for one of the industry’s largest, independently owned, provider of installation and maintenance of electronic security and life safety systems you will be a motivated and organised individual to complete the following tasks and functions:

    Duties include:

    • Handling of inbound requests (phone/email) from customers wishing to place a service call, most of these calls are urgent requests due to a vulnerability in their premises
    • Logging of service call requests on our central service management system, accuracy and attention to detail are critical
    • Managing and organising engineers and their workload on a daily basis to meet client expectations
    • Diligently auditing all completed service calls to ensure works have been completed satisfactorily or those in need of additional works are rescheduled
    • Communicating and engaging with our team of engineers to help with information flow and relationship building
    • Direct communication with the client to follow up on any service visits
    • Handling of inbound sales enquiries and driving through sales orders (training will be provided)
    • Being the account co-ordinator for a select number of accounts
    • Accurately requisitioning parts for service calls and managing the delivery to the engineer

    This is a full time permanent role, working Monday to Friday 8.30am – 5.00pm. The salary is circa £18,000 negotiable dependent upon experience.

    If you feel that you have the skills to meet this challenging and exciting position, please forward your CV to lynsey.butler@ambitionspersonnel.com or call 01623 629966.

    This vacancy is being advertised on behalf of Ambitions Personnel who are operating as an employment agency.

    Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.  

     

    Person Specifications

    Required experience:

    • Previous experience in a related role: scheduling, diary management, despatching engineers, insurance claims etc
    • Educated to A Level Standard or beyond
    • Ability to work in a pressure environment 
    • Good listening and communication skills
    • Good written and verbal vocabulary
    • Good organisational and time management skills
    • Ability to prioritise workloads to achieve KPI’s
    • Good personable skills are required, managing and co-ordinating our engineers is a key ingredient in making this successful
    • Ability to manage internal and external conflicts and manage the customer

    Desirable

    • A good understanding of the UK road networks, along with cities and major towns
    • Competent user of a PC and common Microsoft Office applications

     

    Benefits

    Free car parking

    Company bonus

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