The advertis on behalf of a a reputable disaster restoration company, providing restoration services for properties, including contents, affected by fire, water and accidental damage.
Purpose of Role: To provide consistent high standards of cleaning and restoration to customers contents. Ensuring a professional and efficient approach is always taken and best practice and confidential guidelines adhered to.
A brief oversignt of responsibilities -
1. Detailed cleaning of individual customer contents, out on site in customers properties, or back at our Warehouse, using the correct products, techniques, and processes at all times.
2. To identify any existing damage to items that is not peril related, and check if this had been identified and highlighted as part of the external triage process, to protect against complaints/disputes. Ensure all non-peril related damage is photographed, documented, and reported to your Line Manager.
3. To ensure all contents being returned to individual customers have been cleaned and restored to the high standards we strive to achieve and that any defects or poor cleaning is rectified before the contents are returned.
4. To follow correct wrapping and packing processes, ensuring contents are safely secured and ready for transfer to storage or return to customers, minimising the risk of damage occurring during handling/transit. Ensure the correct packing, stacking, and handling techniques are always used, liaise with colleagues to ensure best practice is always adhered .....
Knowledge, Skills and Abilities
Knowledge
· Good standard of education
· Experience of good working relationships
· Good customer communication
Skills
· Good communication skills
· Good handwriting and accuracy in the recording of data
· Basic computer literacy and ability to use iPads and download photographs onto a PC to the correct location
Abilities
· Ability to deal with confidential and sensitive information
· Ability to work using own initiative
· Ability to work within a team and with a variety of customers
· Ability to motivate both yourself and others
· Willingness to work flexible hours as required in line with our industry
Experience with commercial/industrial cleaning essential perhaps even similair roles previosuly.
MAN01