Are you an experienced customer service administrator looking for a new job with an immediate start?
We are seeking a dedicated and organized Customer Service Administrator to join our clients' team in Grantham on a temporary basis.
This temporary role involves managing customer inquiries, processing orders, handling returns, and supporting day-to-day customer service operations.
Key Responsibilities:
- Customer Support: Serve as the primary point of contact for customer calls, providing prompt and professional responses to inquiries about products, services, and orders.
- Order Processing: Accurately process customer orders, ensuring correct details and efficient order fulfillment.
- Returns Management: Handle customer returns and exchanges, ensuring they are processed correctly and in a timely manner.
- SAGE System: Utilize the SAGE system for order processing, returns, and general administrative tasks. Previous experience with SAGE is beneficial, but full training will be provided.
- Sales Support: Assist the sales team with administrative tasks such as preparing quotes and maintaining customer records.
- Complaint Resolution: Manage customer complaints with a solution-oriented approach to ensure customer satisfaction.
- Communication: Collaborate effectively with both internal teams and external customers to ensure smooth order fulfillment and issue resolution.
- General Administrative Duties: Perform filing, data entry, and other administrative tasks to support the customer service function.
The successful candidate will have the following:
- Previous experience in a customer service or administrative role, preferably within a manufacturing or construction-related industry.
- Strong verbal and written communication skills, with a professional telephone manner.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with SAGE is preferred but not essential; training will be provided.
- Strong attention to detail and accuracy.
- Ability to handle multiple tasks and work under pressure.
- Positive, proactive attitude and a commitment to delivering excellent customer service.
Job Type: Full-Time
Salary: £22,500 per annum
Working Hours: 8:30 AM – 4:00 PM, Monday to Friday
If you're a customer-focused professional with strong administrative skills, we would love to hear from you!
GRA1