We are recruiting for an exciting new role for a well-established company based in central Mansfield.
The role will be to team lead a small group of Claims Administrators to carry out performance reviews and to keep the team motivated.
Duties & Responsibility:
- Organising logistics and arranging routes
- Plan, organise and prioritise workloads to meet agreed service levels
- Liaise with other business areas where relevant and maintain records of all correspondence
- Providing feedback to other teams in the business and within the team
- Proactively review/challenge current processes and suggest ways to improve the customer journey
- Diary management for the team and workload
- Creation of Claims package and file creation to initiate the Claims process for new claims.
- Posting/Emailing Claims forms
- Returning confidential/sensitive documentation to claimants
- Uploading documentation to policy administration platform
- Uploading claims packages to external partner workflow systems
- Printing and mailing customer letters produced by Claims team
- Sending Claims outcome letters to claimants
- Ensure all logs are updated accurately and on time
Skills & Experience:
- Previous administration experience essential
- Proven Team Leader experience
- Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
- Demonstrable attention to detail capabilities, the ability to maintain accurate records
- Proficient computer skills
- Be able to work well under pressure and priortise
- Be reactive to the situations and the environment around you
If you are interested in this role, please send your cv to rebecca.haggar@ambitionspersonnel.com or call 07587 457161 / 01623 600835
Would also suit:
Senior Administrator
Team Leader
Customer Service Team Leader
Account Manager
MAN1