Are you a strong administrator with excellent customer service skills? Do you have a background or knowledge in housing management?
We are seeking a high-quality customer-focused Administrator to join our client’s team, based in Grantham. The successful candidate will assist with financial processes, communicate with tenants, and support contract meetings. This is a temporary role with an immediate start.
Additional responsibilities will include:
- Receiving telephone calls, emails and general enquiries from tenants and internal and external bodies
- Assist in raising orders and paying invoices
- Collate information from a variety of sources and provide KPI reports in relation to customer satisfaction and project progress.
- Administer and take minutes at meetings
- Manage updates to the training register and book relevant training courses for the team.
- Manage the collation of customer surveys and follow up directly with dissatisfied customers and report on resolutions.
The ideal candidate will have proven experience in administrative support, preferably in a customer-focused environment. In addition strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively. You will have excellent communication skills, both written and verbal, and the ability to interact with diverse stakeholders. Proficiency in relevant computer applications, such as Microsoft Office Suite and database management systems will be essential, along with a positive and proactive attitude, a willingness to take on new challenges and contribute to a collaborative team environment. Knowledge of housing management would be beneficial
In return, you will be working for an excellent company that values and celebrates diversity, with fantastic benefits including free parking, working-from-home options, and weekly pay
For more information, please contact Nicola on 01476 574514 or to apply please send your CV to Nicola.ackroyd@ambitionspersonnel.com