Are you looking for a busy, admin/customer service focused role?
Are you self-motivated and ready to take on your next challenge?
If so, this is the role for you.
The Customer Service & Account Administrator is responsible supporting the office team with administrative duties and handling incoming enquiries in a prompt and professional manner.
The working hours are Monday- Friday, 8.30am-4pm.
Responsibilities:
- Attending and participating in key client account meetings
- Managing orders and deliveries
- Managing incoming customer calls and emails queries
- Prepare quotes and managing invoices
- Prepare and distribute products for direct shipment to clients.
- Maintaining accurate records of customer interactions and transactions
- Liaising with external clients and escalating complex queries to management
- Provide administrative support to the team
- Handle customer complaints in a timely and satisfactory manner.
Personal Specification:
- Experience using Sage, customer service software and Microsoft office in particular Excel
- Previous experience working in a customer service or administrative role.
- Strong organisational skills and attention to detail to build rapport with clients.
- Excellent communication and interpersonal skills both face to face and on the telephone.
- Ability to work well under pressure, adapting to the daily demands of an evolving business.
- A highly motivated self-starter capable of working with little direct supervision, whilst also being an effective team player.
If you are interested in this role please call Rebecca on 01623 600835 or email your CV to Rebecca.haggar@ambitionspersonnel.com
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